FAQs

Let's Chat Plants

Absolutely! If you contact us via email with the plant name, size and amount you’d like to spend, we can look into this and let you know what is available.

We often hear people say that all plants are outdoor plants, which is true, but the plant species we stock will not survive outside in UK weather. Houseplants are from all corners of the globe ranging from arid deserts and tropical rainforests which have much higher outside temperatures when compared to the UK, which is why they need to be kept in our warm homes.

The only plants we sell that can go both in and outside are our Carnivorous plants that are locally grown in Southsea.

Our Carnivorous plants are a real talking point when they are in store. We typically stock Pitcher Plants and Venus Flytraps which are hardy in the UK climate and are grown locally in Southsea by an avid collector! They are seasonal plants, typically available between April to October, so it is natural for them to die back in the winter which is also why we don’t sell them all year round.

Thankfully there are some indoor plants that are known to be non toxic. You can find our pet friendly plants here but we also ask that you do your own research.

You can! Not only do we sell a range of repotting tools if you want to do it yourself, you can also drop your leafy friend into us and we’ll do the graft for you. Head to the bottom of our plant care page to request a day & time to book your plant in!

Not yet but it's something we'd love to offer in the future.

We encourage this! We don’t believe in having empty plant pots dotted around your home so bring them in and we can help you find something suitable.

We do! Our gift cards come in a variety of denominations (from £10 to £200) and can be redeemed online as well as in store. You can choose whether you receive the gift card digitally, via post or request collection at check out. Gift cards need to be redeemed within one year of purchase and are non refundable.

Please contact the shop by phone or email and have your gift card number to hand.

Whilst we don’t want to come across biased, Philodendrons and Hoyas have become a staple in the shop and our homes! It’s great when you find a plant family that thrives in your space and is super easy to look after. We also love Monstera deliciosa / Swiss cheese plants, but you need the space for these as they are speedy growers but great for instant jungle vibes.

Plant Styling

Yes! We understand that indoor plants are an extension of your lifestyle expression. Our plant styling service means we come to your home and get a feel for your interior. We’ll then come back with a variety of plant and pot combinations that we think will work in your space. Drop us a line through the Plant Styling page where you can find out more. A consultancy fee will be requested to secure a home visit booking.

If your event requires greenery to finish off the space, we can hire our stock on a temporary basis. Please get in touch with the team via the Plant Styling page to let us know the dates of your event, what you require and the hire period. A deposit is required in addition to hire charges in case of any damages.

We love plants and firmly believe they enhance spaces and create a more inviting environment for employees to work and clients to visit. Drop us a line through the Plant Styling page where you can find out more. A consultancy fee will be requested to secure an appointment. 

Plant Care

Check your receipt to get the plant name and then pop it in the search bar. All plant care is detailed on the individual plant product pages. Alternatively, you can head to the Plant Care page for all our top tips.

A brand new plant is usually happy in its nursery pot for around one year. There are exceptions however as plants grow at different speeds, so we encourage our customers to check the base of the nursery pot to see if there are any roots showing. If there are, it’s time for a bigger pot.

We strongly advise against this if the pot hasn’t got a drainage hole. You can find out more on our Plant Care page. If it does have a drainage hole, make sure you pop a tray underneath to protect your carpets or furniture!

If you care for it correctly and it’s in the perfect spot, then your plant should live for years! Repotting is key to longevity. Head to our Plant Care page for our top tips.

We suggest looking up your plant and checking the plant care on the individual product pages to make sure you are watering it correctly and it’s getting the correct amount of light. You may need to adjust a few things? Head to our Plant Care page for all our recommendations on how to keep your plant happy and healthy. If you are still concerned, you are welcome to get in touch with us. Our contact details are on the Contact Us page.

All living plants will grow but some are slower than others. Cacti, Snake plants and ZZs are our go to slow growers. Hoya Kerrii ‘Lucky Hearts’ are another good option: these are what we would consider ornamental and typically don’t grow (unless part of the larger vine plant). 

We wouldn’t recommend any plant for a room with no windows as all plants need some level of sunlight to survive. If you have a little bit of natural light, we do have some low light lovers that are also hardy. We would suggest ZZs, Snake plants, Devil’s Ivy and Peace Lilies.

Orders / Deliveries

We don’t have a minimum spend through the website or in the shop.

We are an independent business with a small team so we don’t have the infrastructure in place yet to deliver outside of PO1-10 and PO15-17. We are busy working behind the scenes to expand our reach but can’t say when it will be launched. To stay up to date with all our news, join our mailing list!

Wednesday to Saturday is our delivery window. If you have bought a Birthday gift, we will endeavour to deliver it as early as possible (after 9am). Check out our Delivery and Returns page for more information about deliveries.

Don’t worry, we’ll pop a card through your door letting you know we’ve missed you and how you can arrange redelivery or collect from the store.

You can either call the shop or email us. Just make sure you have your order number ready. Head to the Contact Us page for all our contact details.

We will do our absolute best to accommodate last minute deliveries but it will depend on where we are delivering and whether the shop is open. We’d suggest calling the shop on 02392 432840 before placing an order. We are shut on Sundays and Mondays so deliveries and collections are definitely not available on these days.

If it’s a regular shop day when we are open then yes. Even if your order isn’t bagged and ready to go, it shouldn’t take us long to get it sorted for you; however, typically we’re usually on the ball. If it’s outside of our opening times then it’s best to call or email us first as we may be out and about doing client visits. We are shut on Sundays and Mondays so collections are definitely not available on these days.

The shop is open Thursday to Saturday, 10am-4pm.

Flowers

The short answer is no. The flower industry really suffered during the pandemic and we were able to take a step back and evaluate the direction we wanted to grow the business in. We took the decision to stop our flower stand and focus solely on houseplants.

Unfortunately not. This coincides with our decision to stop offering fresh cut flowers.

In the right conditions dried flowers can last for years! To make the most of your dried flowers, make sure they are displayed out of direct sunlight. They do not like humidity or a draught. Our top tip on stopping them from dropping is to give them a light dusting of hairspray.

Returns / Refunds Policy

If you get a pot home and it doesn’t look quite right, feel free to bring it back within 14 days for either a refund or exchange. Please bring your receipt with you and the pot must still be in a saleable condition with no damage.

All our pots are checked for faults and we also encourage our customers to carry out a check before purchasing. If for any reason you have bought a pot from us and you notice a fault when you get home, please let us know straight away by phoning the shop or emailing us if the shop is closed. We offer a 24 hours grace period in which you can exchange faulty goods.

Our full policy is detailed here.